Store Policies

SPECIAL ORDERS

The Musical Source, Inc. will do all we can to find what you are looking for in print sheet music. Whether you know what you want or you need us to research a title, please contact us, and we will research your request. Please note that specialized research can take several days to fulfill. Please do not hesitate to contact us regarding the status of your request.

QUOTES

We are happy to provide a music quote at any time. Please contact us with your information. We normally return a quote within 24 hours, unless requested otherwise.

ORDER PRICES

Please note that all prices are subject to publisher revision at any time of year, and will be billed at the current price upon delivery.

ORDER FULFILLMENT TIME

Complete orders will be shipped within 10-14 business days, if not sooner. To request expedited shipping, please contact us.

PAYMENT METHODS

For personal accounts or any account outside the contiguous United States, we accept Visa, Master Card, American Express, and Discover.

Approved institutional customers (churches, schools, school districts, music dealers, etc.) may submit purchase orders or establish an open account allowing a 30-day billing period.  Please contact us for further information.

DISCOUNT PROGRAMS

MSI offers discounts on most printed music to churches, schools, school districts, and community organizations. Individual discounts are offered on a case-by-case basis. Please contact us to discuss discount possibilities.

RETURNS/CORRECTIONS

Returns

All print music is sold on a non-returnable basis. If an error has occurred in your order, please contact us to request a Return Authorization number. Without specific authorization, you may not receive credit for returned items.

Corrections

If you have received incorrect or damaged items, please contact us immediately. We will address your situation accordingly. Please keep all original packaging for inspection in the event we need to file a claim with UPS.

SHIPPING

Our standard shipping method is UPS ground, and this website will ONLY generate an ESTIMATED shipping cost. Your shipping cost may be more or less than estimated. Shipping costs are determined by weight and distance. We are keenly sensitive to the high cost of shipping, and we will seek to send your music to you in the most efficient and cost effective manner. Please contact us if you are concerned by the price you see listed. Remember it is an ESTIMATE. We are happy to send music through the US Postal Service when appropriate. Please contact us for Rush or International shipping requests. Other services upon request include:

UPS Overnight First Class or Priority Mail
UPS 2nd Day Global Priority or Airmail (International)
UPS 3rd Day  

DC Sales Tax will be added if we ship to a non-tax exempt individual or organization in the District of Columbia. Please contact us for an estimate of shipping costs, to request expedited shipping and handling or with specific order requirements.